RuangSelesa

Notis Privasi

Versi PN-2026-10-22-v4 · Berkuat kuasa 22 Oktober 2026

1. Siapa kami

RuangSelesa dikendalikan oleh Mira Wong, Health Planner Coway (ID: 683166), bagi tujuan mengurus pertanyaan produk Coway.

RuangSelesa ialah laman pertanyaan yang dikendalikan oleh Health Planner Coway dan bukan laman rasmi Coway Malaysia.

2. Data yang kami kumpul

Apabila anda mengisi borang:

nama anda;
nombor WhatsApp anda;
rekod persetujuan anda: masa persetujuan diberi, versi teks persetujuan dan versi notis privasi ini;
butang dan halaman yang anda gunakan, serta parameter kempen dalam pautan yang anda klik (contohnya utm_source, utm_campaign, fbclid), jika ada.

Data teknikal:

alamat IP anda ditukar kepada kod hash sehala untuk mengehadkan spam dan penyalahgunaan; alamat IP penuh tidak disimpan;
satu cookie fungsi (sah 30 minit) supaya halaman terima kasih hanya dipaparkan selepas borang anda berjaya dihantar;
jenis pelayar anda (user agent) dan ID cookie Meta (_fbp), disimpan bersama rekod pertanyaan supaya kami dapat mengukur sama ada iklan menghasilkan pertanyaan yang layak atau jualan;
Meta Pixel: cookie pengiklanan dan storan pelayar Meta (contohnya _fbp) yang merekod lawatan ke halaman ini dan sama ada borang berjaya dihantar.

3. Tujuan

menghubungi anda melalui WhatsApp untuk menjawab pertanyaan Coway Aircond anda: menyemak keperluan bilik, mencadangkan model, menerangkan harga, promo semasa dan terma pelan;
mencegah spam dan penyalahgunaan borang;
mengukur dan menambah baik prestasi iklan kami di Facebook dan Instagram, iaitu sama ada iklan menghasilkan pertanyaan.

4. Persetujuan

Borang memerlukan persetujuan anda untuk dihubungi berkenaan pertanyaan ini. Persetujuan ini tidak digunakan untuk pemasaran lain pada masa hadapan. Jika kami ingin menghantar maklumat pemasaran lain, kami akan meminta persetujuan berasingan.

5. Siapa yang menerima data anda

Mira Wong, untuk mengurus pertanyaan anda;
penyedia perkhidmatan yang mengendalikan laman ini: Cloudflare (hosting dan pangkalan data) dan Telegram (notifikasi dalaman kepada Mira tentang pertanyaan baharu);
WhatsApp, apabila anda atau Mira memulakan perbualan;
Meta Platforms (Facebook dan Instagram), untuk pengukuran iklan: maklumat lawatan dan penghantaran borang melalui Meta Pixel, serta melalui Conversions API: nombor telefon anda dalam bentuk hash sehala (bukan nombor asal), alamat IP dan jenis pelayar anda. Nama anda tidak dihantar kepada Meta, dan kami tidak menggunakan senarai pertanyaan untuk membina audiens iklan.

Penyedia ini mungkin menyimpan atau memproses data di luar Malaysia. Kami tidak menjual data anda.

6. Tempoh simpanan

Data anda disimpan selagi perlu untuk mengurus pertanyaan anda, dan dipadam apabila tidak lagi diperlukan atau apabila anda meminta ia dipadam.

7. Hak anda

Di bawah Akta Perlindungan Data Peribadi 2010, anda boleh meminta akses kepada data anda, membetulkannya, menarik balik persetujuan atau meminta data anda dipadam. Hubungi kami melalui saluran di bawah. Anda juga boleh menyekat atau memadam cookie melalui tetapan pelayar anda, dan mengurus pilihan iklan anda dalam tetapan akaun Facebook atau Instagram.

8. Hubungi kami

Nama: Mira Wong
Coway ID: 683166
WhatsApp: +60 13-604 2088
Kawasan: Seluruh Malaysia

9. Perubahan notis ini

Jika notis ini dikemas kini, versi dan tarikh baharu akan dipaparkan di halaman ini.

Privacy Notice

Version PN-2026-10-22-v4 · Effective 22 October 2026

1. Who we are

RuangSelesa is operated by Mira Wong, Coway Health Planner (ID: 683166), for the purpose of managing Coway product enquiries.

RuangSelesa is an enquiry website operated by a Coway Health Planner and is not the official Coway Malaysia website.

2. Data we collect

When you submit the form:

your name;
your WhatsApp number;
a record of your consent: when it was given, the version of the consent text and the version of this privacy notice;
the button and page you used, and campaign parameters in the link you clicked (for example utm_source, utm_campaign, fbclid), if any.

Technical data:

your IP address is converted into a one-way hash to limit spam and abuse; the full IP address is not stored;
one functional cookie (valid for 30 minutes) so that the thank-you page is shown only after your form has been submitted successfully;
your browser type (user agent) and Meta cookie ID (_fbp), stored with your enquiry record so that we can measure whether an ad led to a qualified enquiry or a sale;
Meta Pixel: Meta advertising cookies and browser storage (for example _fbp) that record visits to this page and whether the form was submitted successfully.

3. Purpose

to contact you on WhatsApp to answer your Coway Aircond enquiry: reviewing your room needs, recommending a model, and explaining pricing, current promotions and plan terms;
to prevent spam and misuse of the form;
to measure and improve the performance of our Facebook and Instagram ads, that is, whether an ad led to an enquiry.

4. Consent

The form requires your consent to be contacted about this enquiry. This consent is not used for other marketing in the future. If we wish to send you other marketing information, we will ask for separate consent.

5. Who receives your data

Mira Wong, to manage your enquiry;
service providers that run this website: Cloudflare (hosting and database) and Telegram (internal notification to Mira about new enquiries);
WhatsApp, when you or Mira start a conversation;
Meta Platforms (Facebook and Instagram), for ad measurement: visit and form-submission information through the Meta Pixel, and through the Conversions API: your phone number as a one-way hash (not the actual number), your IP address and browser type. Your name is not sent to Meta, and we do not use the enquiry list to build ad audiences.

These providers may store or process data outside Malaysia. We do not sell your data.

6. Retention

Your data is kept for as long as needed to manage your enquiry, and is deleted when it is no longer needed or when you ask us to delete it.

7. Your rights

Under Malaysia's Personal Data Protection Act 2010, you may request access to your data, ask us to correct it, withdraw your consent or ask us to delete your data. Contact us using the details below. You can also block or delete cookies in your browser settings, and manage your ad preferences in your Facebook or Instagram account settings.

8. Contact us

Name: Mira Wong
Coway ID: 683166
WhatsApp: +60 13-604 2088
Area: Nationwide (Malaysia)

9. Changes to this notice

If this notice is updated, the new version and date will be shown on this page.